Accessibility

This accessibility statement applies to our website mssociety.org.uk, run by us (the MS Society).

We want everyone to be able to use our site. That means you should be able to do things like:

• change colours, contrast levels and fonts using your browser and device settings
• zoom in up to 300% without the text spilling off the screen and print to 200%
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text easy to understand. We write in plain English as standard. You can read more about this in our style guide.

Help with accessibility settings

AbilityNet's My Computer, My Way explains ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible to you.

And you can get more help with the internet from the Web Accessibility Initiative’s website.

Do you need a different format?

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording:

• email [email protected]
• call 0300 500 8084

We’ll consider your request and get back to you in 5 days.

Report accessibility problems with this website

We’re always looking to improve our accessibility.

If you find any problems, think we’re not meeting accessibility requirements or want to get involved in testing, contact: [email protected]

Accessible ways to contact us

We can provide text relay and British Sign Language interpreters for people who are D/deaf, hearing impaired or have a speech impediment, call us on 0808 800 8000.

Text relay service

We use Next Generation Text (NGT) which you can access by dialing 18001 0808 800 8000.

British Sign Language interpreters

Contact a British Sign Language interpreter through your phone or tablet

Download the StarLeaf app for tablets and phones. The app works for Apple or Android.

Or Use the StarLeaf portal video link for computers. This link works for Windows and Apple Mac computers.

Language interpreters

We use LanguageLine Solutions, so when you contact our Help Hub you'll have access to interpreters in over 290 languages to help you talk with us.

Explore our MS Help services

How we comply with WCAG

We always aim to be fully compliant with the web content accessibility guidelines (WCAG) 2.0 AA standard. 

Following our last accessibility audit, we are addressing these known fails:

• our breadcrumbs are truncated, meaning assistive technology can't always identify where each section links to
• on mobile view, the button to expand or collapse the main navigation menu does not have an accessible label so assistive technology users may not be able to access it
• on mobile view, assistive technology users have to tab through hidden elements they can't interact with, creating a confusing experience
• the contrast on the outline of our search input field is low, meaning it might not be clearly visible to someone with low vision
• the drop down suggestions for location search use a font smaller than 14 point. That means they might be harder to read for someone with low vision.

We update our statement whenever we address issues or find new ones.

Accessibility training is compulsory for everyone who uploads content to our website. We make sure all our web editors understand our legal, moral and practical responsibilities towards universal access.

About this accessibility statement

We updated this statement on 21 May 2026. Before that, we last reviewed it on 26 February 2026.

We last tested this website in March 2026. RNIB (Royal National Institute for the Blind) carried out the test on pages representative of our content and functionality.